Shipping Policy

At TJSHOPPORTO , we are committed to providing an efficient and transparent delivery service. Below you will find all the details about our shipping policy:

Free shipping

We offer free shipping throughout Brazil. This means there is no additional delivery cost for any order placed on our website.

Processing Time

After payment confirmation, your order will go through a separation, quality check and packaging process. This process can take 1 to 3 business days . Once the order is finalized, it will be dispatched to the carrier.

Delivery time

Delivery times vary depending on location and carrier, and are generally 7 to 25 business days after the product is shipped. Factors such as the distance to the destination and the efficiency of the carrier may influence delivery times.

Tracking Code

After your order is shipped, a tracking code will be sent to you via email or WhatsApp. With this code, you will be able to track the status and location of your order directly on our website.

Delivery Address

The customer is responsible for providing the correct and complete address at the time of purchase. Errors in filling out the address may result in delays in delivery or in the order being returned to the sender. In the event of a return due to an incorrect address, we may request a new shipping fee. If you notice that the address provided is incorrect, please contact our Customer Service as soon as possible to try to make the correction before dispatch.

Address Correction

If you notice an error in the address provided, please contact us immediately through our Customer Service . Although we will do our best to correct the information, we cannot guarantee that the change will be made in time if the order has already been shipped.

Additional Fees

Depending on your location or the carrier's policies, local customs fees or taxes may apply. These fees are the buyer's responsibility. We recommend that you inquire about any additional costs that may apply in your area.

Questions or further information:

Customer Service (SAC)
Email : tjshopporto@hotmail.com
WhatsApp: +55 (67) 99237-4741

Opening Hours:
Monday to Friday: 9:00 am to 5:00 pm

CNPJ: 03.561.378/0001-52